KLM Economy Comfort Zone

October 6, 2009 on 8:00 am | In Airlines, Denmark, Netherlands | Comments Off


DE_b2c_G_120x600_deStarting in December, passengers traveling in Economy Class on all intercontinental flights operated by KLM Royal Dutch Airlines can choose seats offering greater comfort.

The new Economy Comfort zone offers up to 3.9 inches more legroom and back supports that can recline twice as far. What’s more, Economy Comfort passengers can also disembark quicker after landing because their seating zone is located at the front of Economy Class.

KLM will be offering the new Economy Comfort zone in response to customer demands for greater comfort and more choice in Economy Class on intercontinental flights. The Economy Comfort zone supplements the preferred seats already available at an additional charge.

This development forms part of KLM’s long-term program entitled “The Customer Journey,” which focuses on renewing its brand position and awarding top priority to customer demands.

KLM’s entire intercontinental fleet will be equipped with the new zone. The first aircraft has already been converted.

The remaining aircraft will follow in the months ahead, enabling all passengers to choose for the Economy Comfort zone on intercontinental flights from December.

Depending on the distances involved, the price of the new zone will amount to between $112 and $210 for a single leg of the journey.

Flying Blue Platinum members and passengers traveling on a full-flex Economy Class ticket can book Economy Comfort seats without a surcharge. Flying Blue Gold members will be offered a 50 percent discount and Flying Blue Silver members 25 percent. The service in Economy Comfort will be the same as that in Economy Class.


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