SWISS has further enhanced the scope of the customer services it provides via the Facebook and Twitter social media platforms. Customers can now use these online channels to contact the airline’s Service Center at any time of the day or night with any inquiries or issues they may have: on flights, tickets, rebookings and similar. The new expanded facilities were introduced on Sunday 1 July.
SWISS has been utilizing the Facebook and Twitter social media platforms for some time now to publish general information on the company, product news, competitions and more. The airline has now expanded its use of these online communication channels to ensure its round-the-clock reachability for its customers worldwide. SWISS is the first company in Switzerland to provide a specially-trained service centre team to deal with customers’ inquiries at any time of the day or night.
As well as calling up general information, customers can use the enhanced communications channels to ask specific questions about travelling with SWISS and the various products and services available, or with regard to a booking already made. The new 24-hour service is provided in five languages, too: English, German, French, Italian and Spanish.
Thanks to these expanded online facilities, SWISS customers can now get in touch with the airline quickly and directly from any internet-capable device at any time of the day or night and wherever they may be. The service can be accessed via either Twitter (@SwissAirLines) or Facebook (facebook.com/FlySWISS).
Swiss International Air Lines (SWISS) is Switzerland’s national airline, serving 70 destinations in 37 countries from Zurich, Basel and Geneva and carrying some 15 million passengers a year with its 90-aircraft fleet. The company’s Swiss WorldCargo division provides a comprehensive range of airport-to-airport airfreight services for high-value and intensive-care consignments to some 120 destinations in over 80 countries. As the airline of Switzerland, SWISS embodies the country’s traditional values, and is committed to delivering the highest product and service quality. With its workforce of around 7,600 personnel, SWISS generated total operating income of CHF 4.9 billion in 2011. SWISS is part of the Lufthansa Group, and is also a member of Star Alliance, the world’s biggest airline grouping.
Daily nonstop flights from Hong Kong to Switzerland, with short connections to 47 other European destinations,
For further information visit U www.swiss.com/mediaU2T
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