Lufthansa is investing in innovative technologies that provide greater comfort for passengers. Just in time for the summer travelling season, passengers at Frankfurt, Munich and Hamburg airports can now take advantage of the 39 baggage machines and drop off their luggage themselves. Passengers who have already received their boarding pass by checking in online, via a mobile device or at a check-in machine within 23 hours before departure can simply make their way to one of the baggage machines and send their luggage on its journey themselves without having to queue. Customers can then pass directly through security and go to their gate.
Here’s how it works: To drop off luggage, it is placed on the belt and the barcode printed on the boarding pass is scanned. The baggage machine prints a self-adhesive luggage tag,which can be attached to the bags easily. The luggage is then transported by the machine to the airport’s conveyor belts and the passenger receives a print-out of their receipt.
This service was tested in Munich and Frankfurt over a number of months last year. Due to the positive feedback from customers and the high level of use, this service has now been expanded. To date, Lufthansa passengers have already checked in more than 640,000 pieces of luggage via the machines.
The new baggage machine locations at a glance
Frankfurt: 16 baggage machines, 8 in departure hall B, 8 in departure hall A (Terminal 1)
Munich: 19 baggage machines, 13 at the south and 6 at the north side entrances (Terminal2 Departures)
Hamburg: 4 baggage machines at the end of check-in rows 7 and 8 (Terminal 2)
Lufthansa Group is the leading European Airline Group in China and partner of national carrier Air China. Lufthansa has a long standing tradition in this market and is active in all major business segments of the industry in China. Together with Chinese partners Lufthansa is engaged in various successful joint-ventures, such as Ameco Beijing in the MRO sector and many others. Lufthansa was the first European Airline to introduce the A380 in the Chinese market.