Hilton Sydney’s LivingWell Health Club received a SILVER Quality Award from Fitness Australia, the fitness industry’s peak body, for its proven ability to provide quality service across its business.
Fitness Australia’s Health and Fitness Industry Quality Awards promote and celebrate industry excellence and the work the fitness industry does in helping everyday Australians to stay fit and healthy. This year, 68 fitness businesses across Australia were granted a Quality Award.
The SILVER Quality Award is granted to a fitness business that has achieved quality in customer service, programs, people, safety and business management.
“LivingWell Health Club should be proud of its achievement; the Quality Awards are the highest accolade that our industry can award to a fitness provider. LivingWell Health Club’s members can be confident that they are with one of the very best fitness providers in the country” ” said Ms. Lauretta Stace, chief executive office, Fitness Australia.
“We are excited to receive the SILVER Quality Award, it is a great honour to be recognised by our colleagues for the service we provide to our members and the community” said Jerome Boadu, LivingWell Health Club Manager.
“With more than 60 percent of Australian adults estimated to be overweight or obese and the consequent increase in chronic conditions, the fitness industry has a vital role to play in the health of our community. But with this role comes the responsibility of ensuring that our businesses are providing high quality and striving for continuous improvement. This award is proof that we deliver a quality service and are committed to raising the bar even higher” continued Boadu.
LivingWell Health Club offers a truly unique service with its ‘Personalised Fitness for Life’ philosophy and promise. It’s a fitness sanctuary that’s all about the individual, their goals and finding a realistic balance to make the most out of life. Spanning the entire footprint of Hilton Sydney and the largest hotel-based health club in Australia, LivingWell is a health haven and one of the most luxurious health clubs in the city.
Notes to Editor:
LivingWell Health Club / Hilton Sydney, 255 Pitt Street, Sydney NSW 2000 / T: +61 (0) 2 9273 8800
Monday to Friday 5.30am – 9.30pm (last entry 8.45pm)
Saturday and Sunday 7am – 8pm (last entry 7.15pm)
Public Holidays 7am – 8pm (subject to change)
Health Club Manager, Jerome Boadu is available for interviews.
About LivingWell Health Club
LivingWell Health Club is free to hotel guests and open to club membership for busy city workers who need a little time out. Being exclusive to the Hilton Hotels and Resorts with 90 LivingWell outlets worldwide, LivingWell members are able to take advantage of a host of other exclusive benefits. Visit LivingWell.com.au or www.facebook.com/livingwellsydney for access to the latest information and promotions
About Fitness Australia:
Fitness Australia is the leading peak health and fitness industry association, providing a range of business support services and solutions to almost 30,000 registered exercise professionals, fitness service providers and industry suppliers Australia-wide.
About Fitness Australia’s Health and Fitness Industry Quality Awards:
The Health and Fitness Industry Quality Awards were evaluated by an expert panel for each of the three size categories. Each panel comprised of:
– a senior member of Quorus (an independent company with experience in quality systems),
– a representative from industry who was awarded a SILVER Quality Award in 2012,
– a representative from industry business practice, and
– risk management specialist
Criteria for the Health & Fitness Industry Quality Awards were grouped into four areas:
1. Programs, Services & Customer Service: Programs and Services reflect best practice and produce positive outcomes.
2. People (Workforce): The workforce is capable of delivering and supporting the services provided.
3. Safety & Environment: The environment is safe and appropriate for both staff and customers.
4. Business Management: The business is effectively managed. Information is collected, stored and used appropriately.
Silver Quality Award 2013
Silver Quality Award recipients were evaluated on being able to demonstrate well planned intent and sound implementation against all criteria and evidence of improvement against several criteria.