· Digital revolution: Customers flying on connecting flights on any oneworld airline to be able to check-in, obtain boarding passes, track baggage, receive flight updates and pay for additional services through their preferred airline’s app or website, progressively from this year.
· Even better customer experience: oneworld-branded and managed airport lounges to be rolled out at key airports, offering more space and service
· More member airlines: Royal Air Maroc to join in 2020 and Fiji Airways to be fully implemented as first oneworld connect partner next month, increasing the alliance network to 1,100 destinations in 180 territories, with moreoneworld connect partners to be signed
· Easier corporate sales: New process to speed response to multinational corporations
· 21st Century brand: New oneworld market positioning unveiled that is fresh, contemporary and more inclusive, reflecting the diversity of the alliance’s member airlines and their customers, with the tagline “Travel Bright” – and including a new website
Friday, 1 February 2019: The CEOs of oneworld® member airlines today met in London to unveil a radical transformation of the global alliance as it marks the 20th anniversary of its launch.
The moves are designed to increase the value that oneworld delivers to customers and to its member airlines into its third decade, while reflecting the substantial changes in the marketplace and the industry since oneworld originally took off on 1 February 1999.
oneworld’s transformation includes:
• A new oneworld digital platform that will, as it is progressively rolled out, bring to life in the digital era the alliance’s core promise of seamless connectivity for customers flying on multi-sector, multi-airline journeys, via the convenience of their preferred member airline’s mobile app or website – without having to download any additional app or enter more log-in credentials.
• An increased level of alliance co-location projects at a number of key airports around the world – with plans to unveil the first oneworld branded, developed and managed lounge later this year.
• A fresh approach to corporate sales, enabling oneworld to respond much faster to requests for alliance contracts, which currently generate US$ 1 billion a year for member airlines. Since trials of the new process began six months ago, revenues have risen 10 per cent. Dozens of the world’s biggest multinational corporations have signed corporate accounts with the alliance rather than a series of individual airline deals.
• A revised process for prospecting potential new members. The first airline to join as a result will be Royal Air Maroc, next year – oneworld’s first full member recruit for six years and its first from Africa.
• The alliance’s first new membership platform, oneworld connect – designed with smaller, regional airlines in mind – with Fiji Airways’ entry as the first partner to join in this capacity to be completed by the end of next month. Talks are progressing with other airlines interested in signing, from the Americas, Europe and Asia-Pacific, enabling the alliance to spread its wings still further globally.
These changes are reflected in a sweepingly different brand positioning for oneworld, encouraging passengers to “Travel Bright” – complete with a new oneworld.com website, both unveiled today.
What the CEOs say
oneworld CEO Rob Gurney said: “In the two decades since oneworld was launched, the industry and consumer behaviours have changed fundamentally. Most of our member airlines have undergone comprehensive restructuring. Some have merged. When oneworld first took off, hardly any airline offered online bookings. Smartphones were in the future. Social media did not exist. Airline fares included everything. Low-cost carriers were in their infancy.
“Since then, global alliances have grown greatly in terms of membership but, to be frank, they have failed to keep pace with the changes that their members, the industry at large and the marketplace have experienced. At oneworld, we are making up for that. As we enter our third decade, we are undergoing a radical transformation, with a host of fresh initiatives to strengthen further the relevance of the alliance to our member airlines and our customers.”
LATAM Airlines Group CEO Enrique Cueto said: “We are proud to be a longstanding member of oneworld, having represented the alliance in South America since 2000. As part of oneworld, our customers can take advantage of unrivalled connectivity, frequent flier benefits and airport services not only in the region, but across the alliance’s global network. With the transformations announced today, we will continue to offer further benefits to meet the needs of today’s passenger, including a streamlined digital experience via the LATAM app and improved airport services across the globe as part ofoneworld’s renewed brand proposition.”